These Terms and Conditions govern your access to and use of permataw.com, including purchases made through the website.
By accessing the website or placing an order, you agree to these Terms and Conditions.
1. Definitions
For these Terms:
- “Permata Warisan,” “we,” “us,” or “our” refers to the operator of permataw.com.
- “Website” refers to permataw.com.
- “Customer,” “you,” or “your” refers to any person accessing the website or purchasing our products.
- “Products” refers to the jewellery, accessories and other items offered through the website.
- “Order” refers to a request submitted to purchase products from us.
2. Website Use
You agree to use the website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities
- Interfere with the operation or security of the website
- Attempt to gain unauthorised access to any system or account
- Upload malicious software or harmful content
- Copy or misuse website content without permission
- Submit false, misleading or incomplete information
We may restrict or terminate access where misuse is suspected.
3. Product Information
We make reasonable efforts to present product descriptions, measurements, materials, colours and images accurately.
However:
- Colours may appear differently depending on screen settings.
- Handmade or natural materials may have minor variations.
- Product images may not represent the item’s exact scale.
- Packaging may be updated without notice.
- Measurements may be subject to reasonable manufacturing variations.
Minor variations that do not materially affect the product’s intended use are not necessarily considered defects.
4. Pricing
All prices are displayed in Malaysian Ringgit (RM) unless otherwise stated.
Prices, promotions and availability may change without prior notice. The price charged will be the price shown during checkout when the order is submitted, subject to correction of obvious errors.
If a pricing or product-information error is discovered, we may contact you for confirmation or cancel the affected order and issue an appropriate refund.
5. Orders
Submitting an order does not automatically mean that it has been accepted.
An order is accepted after payment and product availability have been verified. We reserve the right to reject or cancel an order due to:
- Product unavailability
- Incorrect pricing or product information
- Payment failure
- Suspected fraud or unauthorised activity
- Delivery restrictions
- Errors affecting the website or order system
If payment has already been received for a cancelled order, an appropriate refund will be arranged.
6. Payment
Customers must provide accurate and authorised payment information.
Payments may be processed by third-party payment providers and may be subject to their separate terms, security procedures and verification requirements.
Permata Warisan is not responsible for delays caused solely by a customer’s bank or payment service provider.
7. Cancellation, Returns and Refunds
Order cancellations, returns, refunds and exchanges are governed by our Return, Refund and Exchange Policy, which forms part of these Terms and Conditions.
8. Shipping and Delivery
Shipping, delivery estimates, tracking and failed-delivery procedures are governed by our Shipping Policy.
Delivery dates are estimates unless expressly confirmed as guaranteed.
9. Jewellery Care
Customers are responsible for following reasonable jewellery-care instructions.
Jewellery should generally be protected from:
- Harsh chemicals and cleaning products
- Perfume, lotion and cosmetics
- Excessive moisture
- Impact, scratching and improper storage
- Activities that may bend or damage delicate components
Normal wear, tarnishing, accidental damage and damage resulting from improper care are not treated as manufacturing defects.
10. Promotions
Promotional codes, discounts and offers:
- Must be used within the stated validity period
- Cannot be exchanged for cash
- May be limited to selected products
- May be restricted to one use per customer or order
- Cannot be combined unless expressly stated
- May be withdrawn or corrected where issued in error
11. Intellectual Property
Website content—including text, photographs, graphics, logos, designs and layout—is owned by or licensed to Permata Warisan and is protected by applicable intellectual-property laws.
Content may not be copied, modified, distributed, reproduced or commercially exploited without prior written permission.
12. Third-Party Services
Our website may use third-party payment, delivery, analytics or communication services.
We are not responsible for independent third-party websites, content or services. Their own terms and privacy policies may apply.
13. Limitation of Liability
To the fullest extent permitted by law, Permata Warisan will not be responsible for indirect, incidental or consequential loss arising from website use, delivery delays or product misuse.
Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded under Malaysian law.
14. Indemnification
You agree to be responsible for losses or claims reasonably arising from your unlawful use of the website, breach of these Terms or infringement of another party’s rights.
15. Privacy
Personal information is handled according to our Privacy Policy and applicable Malaysian data-protection requirements.
16. Changes to These Terms
We may update these Terms and Conditions periodically. Updated terms will become effective after they are published on the website.
Your continued use of the website after an update constitutes acceptance of the revised terms.
17. Governing Law
These Terms and Conditions and any separate agreements through which we provide products or services shall be governed by and construed in accordance with the laws of Malaysia.
Any dispute arising from the website, an order or these Terms shall be subject to the jurisdiction of the courts of Malaysia, subject to any applicable consumer rights and dispute-resolution procedures.
Malaysia’s Ministry of Domestic Trade and Cost of Living is responsible for regulating domestic trade and protecting consumer interests. KPDN official portal
18. Severability
If any provision is found invalid or unenforceable, the remaining provisions will continue to apply.
19. Contact Information
Questions regarding these Terms and Conditions may be sent to:
Permata Warisan
Website: permataw.com
Email: permata_warisan@outlook.com
Phone: (+60) 10-315 4017
Address: No. 30, 1st Floor, Jalan 3, Taman Sri Kluang, 86000 Kluang, Johor, Malaysia.
This is a general website-policy template and should be reviewed by a qualified Malaysian legal professional if the business requires legal advice tailored to its exact operations.