At Permata Warisan, accessible through permataw.com, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, creating an account, placing an order, or contacting us.
1. Information We Collect
We may collect the following information:
- Full name
- Email address
- Contact number
- Billing and shipping addresses
- Order and transaction details
- Account login information
- Messages and enquiries submitted through our website
- Website usage information, including IP address, browser type, device type and pages visited
- Cookies and similar technologies used to improve website performance
Payment information may be processed directly by our appointed payment service providers. We generally do not store complete debit or credit card details on our website.
2. How We Use Your Information
We may use your information to:
- Process, confirm and deliver your orders
- Provide order and delivery updates
- Respond to enquiries or customer service requests
- Manage returns, refunds and exchanges
- Maintain and improve our website and services
- Prevent fraud, misuse and unauthorised transactions
- Send promotional information where you have provided consent
- Comply with applicable legal and regulatory obligations
3. Sharing of Information
We may share necessary information with trusted third parties, including:
- Payment service providers
- Courier and logistics companies
- Website hosting and technical service providers
- Professional advisers and regulatory authorities
- Other parties where disclosure is required by law
We do not sell or rent customers’ personal information to third parties.
4. Cookies
Our website may use cookies to remember your preferences, maintain your shopping cart, analyse website traffic and improve your browsing experience.
You may disable cookies through your browser settings. However, certain website features may not function properly when cookies are disabled.
5. Data Security
We take reasonable administrative and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
Personal information will be retained only for as long as reasonably necessary to fulfil the purposes described in this policy or to comply with legal, accounting and operational requirements.
7. Your Rights
Subject to applicable Malaysian law, you may request to:
- Access your personal information
- Correct inaccurate or incomplete information
- Withdraw consent for certain uses
- Unsubscribe from promotional communications
- Request information about how your data is handled
Some information may need to be retained where required for legal, fraud-prevention or transaction-record purposes.
8. Third-Party Links
Our website may contain links to third-party websites. Permata Warisan is not responsible for the privacy practices, security or content of external websites.
9. Changes to This Policy
We may update this Privacy Policy when necessary. Any changes will be published on this page with the revised effective date.
10. Contact Us
For privacy-related enquiries, please contact:
Permata Warisan
Website: permataw.com
Email: permata_warisan@outlook.com
Phone: (+60) 10-315 4017
Address: No. 30, 1st Floor, Jalan 3, Taman Sri Kluang, 86000 Kluang, Johor, Malaysia.