This Shipping Policy explains how orders placed through permataw.com are processed and delivered.
1. Shipping Coverage
We currently deliver to valid addresses within Malaysia only.
International shipping is not available at this time.
2. Shipping Charges
Standard shipping within Malaysia is provided free of charge, unless a different charge is clearly displayed during checkout.
Additional charges may apply to special delivery arrangements or locations outside standard courier coverage. Customers will be informed before the order is confirmed where applicable.
3. Order Processing
Orders are generally processed after payment has been successfully confirmed.
Processing may take longer during:
- Weekends and public holidays
- Promotional or festive periods
- High-volume sales campaigns
- Payment verification
- Stock verification
- Customisation or personalisation
Orders placed during weekends or public holidays will normally be processed on the next working day.
4. Estimated Delivery Period
Orders are generally expected to arrive within approximately 7 business days after processing.
Delivery periods are estimates and may be affected by the delivery location, courier operations, weather conditions, public holidays or other circumstances beyond our reasonable control.
5. No Overnight Delivery
We do not currently provide overnight or guaranteed next-day delivery.
Please place time-sensitive or gift orders in advance to allow sufficient processing and delivery time.
6. Order Tracking
Where tracking is available, customers will receive tracking information through email, telephone message or their account after the parcel has been dispatched.
Tracking details may require some time to become active in the courier’s system.
7. Correct Delivery Information
Customers are responsible for providing a complete and accurate delivery address, recipient name and contact number.
Permata Warisan will not be responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by the customer.
Please contact us immediately if your delivery information needs to be corrected. Changes may not be possible after dispatch.
8. Failed or Unclaimed Delivery
If a parcel is returned because of an incorrect address, repeated failed delivery attempts or failure to collect it, the customer may be required to pay the cost of redelivery.
Refunds for unclaimed or refused parcels will be considered after the parcel is returned and inspected. Delivery and administrative costs may be deducted where permitted.
9. Delayed, Lost or Damaged Parcels
Please contact us if your parcel is significantly delayed, marked as delivered but not received, lost or visibly damaged.
We may require your order number, tracking number, photographs or other supporting information before opening an investigation with the courier.
Courier investigations may require additional processing time.
10. Risk and Receipt
Customers should inspect the parcel promptly after delivery and notify us of any visible damage, missing items or incorrect products as soon as reasonably possible.
11. Contact Us
For shipping assistance:
Email: permata_warisan@outlook.com
Phone: (+60) 10-315 4017